Below are commonly asked questions about ClientAdvantage Support Services and basic support issues. This FAQ is provided as a convenient resource for answers to your questions before calling the ClientAdvantage Support Center. Click on the question in the Index to view the answer details.
FAQ Index
Making a Technical Support Call
- I have a technical support issue. Who do I call?
- What information should I have ready when I make a call to the ClientAdvantage Support Center? What else should I do?
Classes and Training
- I would like to enroll in a class I saw advertised on your website, how do I register?
- I'd like to set up a class for employees of my organization, to be hosted in our offices. What do I do?
Software Efficiency and Usage
- I'd like to have a security analysis of my application software. Is this available?
- I'm using other software that tracks information that I also keep in Great Plains (such as a third-party payroll or independent billing solution). Do I have to rekey this information into Great Plains?
Making a Technical Support Call
Q: I have a technical support issue. Who do I call?
A: Call BroadPoint's ClientAdvantage Support Center at 1-888-799-0316 for all Microsoft Business Solutions issues. A certified consultant will help solve your problem and put your mind at ease.
Q: What information should I have ready when I make a call to the ClientAdvantage Support Center? What else should I do?
A: First, make sure that your computer is on with Microsoft Business Solutions software open. It is helpful, but not necessary, to state your module, software version, and any error messages you've received. It is also important to mention what you were doing when the error occurred (i.e.: running a report, batch processing, etc.)
We may ask if your error is on one workstation or on several, and if you have upgraded any software lately.
Other reasons to call the ClientAdvantage Support Center:
- Period-end closing issues
- Creating new reports that query different information in your system
- Hung batches while processing
- Any other error or issue you have related to your accounting software
Classes & Training
Q: I would like to enroll in a class I saw advertised on your website , how do I register?
A: Call 1-888-838-7063 or email training@broadpoint.net. We will give you details about the class, make your reservation, and set up payment arrangements. Be sure to ask about our multiple attendee pricing!
Q: I'd like to set up a class for employees of my organization, to be hosted in our offices. What do I do?
A: Call 1-888-838-7063 or email training@broadpoint.net with a list of what modules or aspects of Microsoft Business Solutions you would like BroadPoint to teach. We will then establish a time convenient for your group, discuss costs and make sure your training needs are met.
Software Efficiency & Usage
Q: I'd like to have a security analysis of my application software. Is this available?
A: Call the Support Center at 1-888-799-0316 for availability, pricing, and scheduling. BroadPoint offers on-site analyses for:
- Application software security
- Business continuity and disaster recovery
- Usage efficiency
- Quarterly assessment of all Microsoft Business Solutions-related software and systems
Q: I'm using other software that tracks information that I also keep in Great Plains (such as a third-party payroll or independent billing solution). Do I have to rekey this information into Great Plains?
A: You don't have to rekey your journal entries! BroadPoint offers integration support for General Ledger transactions, subledger postings and entry to master records. Contact the Support Center at 1-888-799-0316 to find out how to utilize Integration Manager to its fullest potential.
