BroadPoint's advanced methodology covers all of the critical steps to ensure a successful implementation. Solutions Consulting engagements deal with selecting, implementing and customization of your business management solution.
Business Analysis
- In-depth Business Needs assessment by our certified staff with "real-world" experience
- Complete definition of the time, cost and resources required from BroadPoint and your organization
- Creation of a detailed project plan to determine critical requirements
- Align business requirements to standard, best-practices application features of the software solutions
Design and Implementation Planning
- Focus on implementing the "best practices" inherent in the application to create the most cost-effective, supportable implementation
- Quick determination of "value-adds" where customization is required to match your existing business requirements so that you maintain your competitive edge
Project Management
- We utilize experienced project managers and a defined methodology to ensure an on-time, on-budget implementation
- Emphasis on a collaborative, team approach
- Constantly monitor project status and inclusive vs. exclusive project requirements to meet budget goals
Data Migration
- Convert legacy data from a variety of disparate sources including a variety of common business applications
- Automated and manual data conversion options, including off-the-shelf tools and BroadPoint developed conversion software, are available depending on the complexity and volume of the information
Application Integration
- Broad experience in linking ERP and CRM applications to other mission-critical legacy software
- Experience in a variety of middleware and internet technologies including ODBC and XML
Customization and Custom Development Options
- Extensive experience in developing and maintaining custom applications either as stand-alone systems or in conjunction with a new ERP or CRM deployment
- Use of standard development tools reduces development time and lowers total lifecycle costs
- Fully documented code and complete end-user documentation are standard with any BroadPoint developed application
User Adoption and Knowledge Transfer
- Group and individual training by experienced staff
- Classes offered both onsite and offsite
- Customized training materials and instruction are available
Ongoing Support and Maintenance
- BroadPoint support programs compliments traditional vendor-based programs
- One call provides ready access to local technical support
- Detailed call logging and fast response times using phone, email, onsite or web-based support
